Terms & Conditions

Welcome to BG Flowers Online

* For BG Flowers to process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details.

* Please note, if you do not receive an email confirmation, your order has not been processed. Please contact BG Flowers by phoning (+61 3) 9827 7117 or by emailing orders@bgflowers.com.au

* Orders will not be dispatched until payment in full has been received and bgflowers.com.au is satisfied with the integrity of the order.

* To avoid delays with processing your order, please ensure your credit card number is accurately entered into our secure online ordering system. We will endeavour to contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed.

* It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect BG Flowers will not refund. Should you wish to send the flowers again it will be at full expense to the customer.

* Cancellation of Orders – Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by BG Flowers 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

* Refund Policy – As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call us on 9827 7117 or 9670 2281 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.
Note: All credits for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Credits for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only.

* Normal delivery hours for BG Flowers are between 9am and 6pm Mon-Sat. BG Flowers offers same day delivery for orders submitted before 1:30pm AEST for business address and 2pm AEST for residential address Monday to Friday, and by 1pm AEST Saturdays.

* Prices of goods and services and delivery and other charges displayed on the bgflowers.com.au web-site are current at the time of display. These prices are subject to variation without notice.

* We will always attempt to be as accurate as possible with our product descriptions and pricing.

* All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.

* Flowers/Plants are seasonal and subject to availability on the day of delivery.

* Hamper items are subject to availability on the day of delivery.

* Containers are subject to availability on the day and may be substituted.

* These Terms and Conditions govern the use of bgflowers.com.au and the purchase of any goods from it. The web-site is owned and operated by BG Flowers (ABN 43 241 242 453).

* Please note that by accessing, using or browsing this web-site you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). BG Flowers reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the web-site, you acknowledge that you have read and understood these Terms and Conditions.

If you need further assistance please contact us on (+61 3) 9827 7117 , 9670 2281 or email: orders@bgflowers.com.au.